Frequently Asked Questions
Everything you need to know about our luxury essentials and heritage craftsmanship.
What is Sunspel’s approach to product quality?
We have been crafting luxury staples in England since 1860. We use only the finest natural fibers, such as Long Staple Cotton and ethically sourced Merino wool, to ensure longevity and superior comfort.
How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days. For international shipping, delivery times range from 5-10 business days depending on the destination and customs processing.
What is your return policy?
We offer a 28-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear cannot be returned unless it is faulty.
How should I care for my Sea Island Cotton garments?
To maintain the integrity of the fibers, we recommend washing at 30°C with a gentle detergent. Avoid tumble drying and reshape the garment while damp to ensure it retains its fit.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location and local regulations.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.